Refund Policy

This policy explains when refunds are available for DuskHeist purchases. Please read it before buying credits. It is short and we have tried to be direct about it.

1. What You Are Buying

When you purchase from DuskHeist, you are buying credits. Credits are a digital product that let you generate artwork through the Service. They are sold as one-time purchases. There is no subscription and purchased credits do not expire.

Credits are consumed at the moment you generate an image. Each generation calls a paid AI processing service, and that cost is incurred by us immediately and cannot be reversed, whether or not you like the result.

2. Who Processes Your Payment

Purchases are processed by Paddle.com, which acts as the merchant of record. Paddle is the legal seller for the transaction, its name appears on your card or bank statement, and it handles billing and applicable tax.

Refunds are therefore issued through Paddle. Contact us first at support@duskheist.com. We review the request and instruct the refund. You do not need to contact Paddle yourself. As the merchant of record, Paddle may also issue a refund at its own discretion, for example in cases of fraud or a billing error.

3. Try Before You Buy

We give you free Draft posters so you can see the output before spending anything. AI output is variable by nature: different photographs produce different results, and no two generations are identical.

Use your free Drafts first. That is what they are for, and it is the single best way to avoid disappointment. Free Drafts are watermarked and can only be used for Draft quality.

4. Used Credits Are Not Refundable

Credits that have been consumed cannot be refunded.

This includes when:

• You are not satisfied with the artistic result
• The output does not match what you imagined
• The likeness is not as close as you hoped
• You generated with the wrong format, style or setting by mistake
• You changed your mind after generating

5. Purchased Credits

Purchased credits are not refundable once they are added to your account, whether used or unused. They never expire, so you can use them at any time.

There is one exception. If we discontinue DuskHeist, or close your account through no fault of your own, we will refund the purchased credits still left in your account.

6. EU and UK Consumers: Your Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital content. Credits are supplied immediately after payment. Where the law allows, the withdrawal right ends once you have used the credits, provided you agreed at checkout that they are supplied immediately. Where your statutory withdrawal right still applies, it is unaffected by this policy, and Paddle handles such requests.

7. Failed Generations

If a generation fails for a technical reason on our side (a server error, a timeout, or a generation that returns nothing), your credits are returned automatically. You are never charged for a generation that does not produce an image.

If credits are not returned within a few minutes of a failed generation, contact us and we will restore them.

8. Refused Generations

Our AI provider applies its own content policies, and a request may be refused before any image is produced. When a generation is refused, your credits are returned automatically. You are not charged for a request that produces no output.

9. Duplicate and Unauthorized Charges

If you were charged twice for the same purchase, or you see a charge you did not authorize, contact us immediately at support@duskheist.com. Verified duplicate or unauthorized charges are refunded in full.

10. Free Credits

Free, trial and promotional credits have no cash value and are not refundable under any circumstances.

11. Chargebacks

If you have a problem with a charge, please contact us first. We will almost always resolve it faster than your bank can.

Filing a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

12. Exceptions

We may make exceptions to this policy at our discretion, particularly where a technical fault on our side has affected your experience. If something has gone wrong, tell us what happened and we will look at it fairly.

13. Statutory Rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country. Where local law grants you stronger refund rights than this policy, those rights apply.

14. Contact

For any refund request or billing question: support@duskheist.com

Please include your account email and the approximate date of purchase so we can find your order quickly.